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Foxfire! 8+ Support

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Support?

1/18/2010 9:52:46 AM

dc@vinetcs.com

2 posts

Support?

I have a customer who upgraded their computers recently, and now their FoxFire reporting system is in Demo mode. We have activation information from before, but it is coming up as 'no more activations available' or some such thing from the licensing portal. I/We have tried calling all the telephone numbers on the websites, and emailing every address we can find but we're not getting any response? We need to get this re-licensed quickly. We have reports to get out ASAP! Can someone please assist?

1/18/2010 1:47:13 PM

AndrewM

145 posts

www.aksel.com

Re: Support?

Hi.

Did you email support@foxfirereporting.com? I haven't seen any email to this address.

If you can email support@foxfirereporting.com with your client name and/or customer #, we can update the licenses available for your client.

Thanks

Andrew

1/18/2010 4:25:20 PM

dc@vinetcs.com

2 posts

Re: Support?

No I did not. I was going off the emails at http://micromegasystems.com/about_us.htm HOWEVER: Thank you Andrew for responding to and answering all my questions in email very promptly... I/we really appreciate it. As discussed in email, at my earliest convienience I will update you with the current company staffing at the PANS association. FYI: The phone numbers we tried to reach you at origionally were not in service/strange ... what is the best number to reach FoxFire! Support?

7/22/2010 2:50:24 AM

AndrewM

145 posts

www.aksel.com

Re: Support?

The best way to reach Foxfire! support is through support@foxfirereporting.com or through this forum.

If you are having a problem that requires an online support session or something further, we can set it up as needed, using GoToMeeting.

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Foxfire! 8+ Support

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